1. Introduction
Welcome to Dzrto ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (collectively, the "Service").
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account.
- Profile Information: Profile picture and delivery addresses.
- Order Information: Items ordered, delivery preferences, and order history.
- Payment Information: Payment details are processed securely through third-party payment processors. We do not store your full payment card details.
- Communications: Messages you send through our chat or support channels.
2.2 Information from Third-Party Services
- Social Login: If you sign in using Facebook or Google, we receive your name, email
address (if available), and profile picture from these services. We only request the minimum permissions
needed (
emailandpublic_profilefor Facebook;emailandprofilefor Google).
2.3 Automatically Collected Information
- Location Data: With your permission, we collect your device location to provide delivery services and show nearby branches.
- Device Information: Browser type, operating system, and device identifiers.
- Usage Data: Pages visited, features used, and interaction patterns.
3. How We Use Your Information
- Process and deliver your orders
- Create and manage your account
- Communicate with you about orders, promotions, and updates
- Provide customer support
- Improve our services and user experience
- Ensure security and prevent fraud
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Delivery Personnel: Your name, phone number, and delivery address to fulfill orders.
- Service Providers: Third-party services that help us operate (e.g., hosting, payment processing, email services).
- Legal Requirements: When required by law or to protect our rights.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You can request deletion of your account and data at any time (see Data Deletion).
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (HTTPS/TLS), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent for data processing
- Request a copy of your data
- Object to processing of your data
- Delete your account and all associated data
8. Cookies
We use local storage and cookies to maintain your session, remember your preferences (such as language), and store your shopping cart. These are essential for the Service to function properly.
9. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@dzrto.com
- Website: https://dzrto.com